Fortunica Casino Terms and Conditions
Please read these terms carefully. By opening an account or placing a bet, you agree to be bound by them.
These terms form an agreement between you and the company that operates Fortunica Casino, registered in the Republic of Cyprus ("Fortunica", "we", "our"). They apply to the casino, the sportsbook and every other service offered on this website. Product-specific rules, such as individual bonus terms and sportsbook settlement rules, form part of this agreement.
| Rule | Summary | Section |
|---|---|---|
| Minimum age | 18 or the legal gambling age where you live, whichever is higher | 1 |
| Accounts | One account per person, household, device and payment method | 2 |
| Verification | Identity and address checks required before withdrawals | 3 |
| Payments | Methods must be in your own name; withdrawals usually return to the deposit method | 4 |
| Bonuses | Subject to wagering, maximum bet and expiry rules shown with each offer | 5 |
| Complaints | Raised with support first, with a written reply provided | 9 |
1. Who Can Play at Fortunica Casino
You may use our services only if you are at least 18 years old, or older if the law where you live sets a higher age, and if online gambling is legal for you in your jurisdiction. It is your responsibility to check local law. You must not open an account if you are self-excluded from gambling with us or are acting on behalf of another person. We may close any account where we reasonably believe these conditions are not met.
2. Your Fortunica Casino Account
- Only one account is allowed per person, household, IP address, device and payment method.
- The details you provide at registration must be accurate, complete and kept up to date.
- You are responsible for keeping your login details secure and for all activity under your account.
- Accounts may not be sold, transferred or used by anyone other than the registered holder.
- Duplicate accounts will be closed, and bonuses or winnings obtained through them may be withheld.
3. Fortunica Casino Verification
To meet anti-money-laundering and fraud-prevention obligations, we verify the identity, age and address of account holders. We may request documents at any time and must do so before processing a withdrawal. We may also ask for proof of ownership of a payment method or evidence of the source of funds. Withdrawals may be paused until requested documents are received and approved.
4. Fortunica Casino Deposits and Withdrawals
- All payment methods must be registered in the account holder's name.
- Deposits must be wagered at least once before they can be withdrawn.
- Withdrawals are normally returned to the method used to deposit, where that method supports payouts.
- Minimum and maximum amounts, processing times and any fees are shown in the cashier.
- We do not act as a bank, and no interest is paid on account balances.
- Chargebacks or reversed deposits may lead to account suspension until the amount is repaid.
5. Fortunica Casino Bonuses and Promotions
Each promotion has its own terms, including eligibility, wagering requirements, game contributions, maximum bet size, maximum cashout and an expiry date. Those terms are shown with the offer and apply in addition to these general terms. Bonus funds cannot be withdrawn until wagering is complete. We may withhold a bonus and related winnings where offers are abused, for example through multiple accounts, coordinated play or low-risk betting patterns designed to clear wagering.
6. Games and Bets at Fortunica Casino
Game rules and payout information are available inside each game. A bet is accepted once it is confirmed on our servers. Sports bets are settled according to the sportsbook rules, which explain how postponed events, void selections and obvious price errors are handled. A malfunction voids all affected plays and payouts; where a malfunction occurs, any stake lost as a result will be refunded.
7. Responsible Gambling at Fortunica Casino
We offer deposit limits, loss limits, session reminders, time-outs and self-exclusion. Limits can be reduced with immediate effect, while increases take effect after a cooling-off period. If we have concerns about your wellbeing, we may contact you, apply limits or suspend your account. Full details are on our responsible gambling page.
8. Fortunica Casino Account Suspension and Closure
You may close your account at any time by contacting support; any remaining verified balance will be paid out, subject to these terms. We may suspend or close an account if these terms are breached, if fraud or money laundering is suspected, or if we are required to do so by law. Accounts with no activity for twelve consecutive months may be treated as dormant; we will contact you before any dormant account action is taken.
9. Fortunica Casino Complaints
If you are unhappy with any part of our service, contact support via live chat or at [email protected]. Please include your username, the date and a short description of the issue. We aim to acknowledge complaints promptly and to provide a final written response within 14 days. If the matter remains unresolved, you may refer it to the alternative dispute resolution service named in our final response.
10. General Provisions of the Fortunica Casino Terms
- Changes to these terms: we may update these terms; significant changes will be notified before they take effect.
- Intellectual property: all content, trademarks and software on the site belong to us or our licensors.
- Liability: we are not liable for losses caused by events beyond our reasonable control, such as network outages.
- Privacy: how we use personal data is described in our privacy policy.
- Language: if these terms are translated, the English version prevails.